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Frequently Asked Questions

What is polymer clay?

Polymer clay is not the Model Magic kiln-baked clay that you made a bowl out of for Mother's Day in sixth grade art class. Polymer clay is a moldable, sculptable medium that hardens once exposed to heat. After it is baked, it remains lightweight and flexible--unlike the fragile nature of ceramics. This makes it the perfect material to produce unique, one-of-a-kind jewelry that won't weigh you down!

How should I care for my earrings?

Due to its flexible nature, polymer clay can be easily scratched by other metals or materials. For this reason, please be sure to store your earrings in safe place away from other metal earrings. Makeup or dirt can be removed from the surface of the clay by dipping a Q-tip in acetone and gently rubbing the blemish away. Brass components may be susceptible to tarnishing if exposed to water or skin oils. If this happens, the spots can be removed using a soft jewelry cloth and/or tarnish remover. Be sure to store earrings in a cool, dry place for additional protection.

When can I expect to receive my order?

Please allow 2-3 days for processing times before your order is shipped. Many of my pieces are made to order, so this allows time for each piece to be handcrafted to the highest quality with attention to detail. After processing time, please allow an additional 2-5 for the post office to deliver your items. Once your order is dropped off at the post office, it is out of my hands and I (unfortunately!) have no control over how quickly it arrives. Refunds due to extended arrivals times or lost packages by the USPS will not be accepted for this reason. Please keep in mind that I cannot guarantee delivery dates, so order accordingly!

Returns and Exchanges

If you are unhappy with your order, please let me know immediately so I can try to resolve the issue. Due to the handmade nature of the pieces, I do not accept returns on customized items. Being that all items are handmade, small imperfections or inconsistencies may occur in the creating process. Examples of these include small bubbles in the surfaces, slight color or pattern variations, or other small marks. These occasional imperfections do not influence the overall functionality or aesthetic of the piece. Please take extra care to treat your Oak and Ivy pieces with love as it is possible to bend, break, and scratch components of the pieces. If something does break, please let me know immediately and we can help resolve the issue.